對于缺乏有效或準(zhǔn)確物流跟蹤信息的訂單，商戶需承擔(dān)退款責(zé)任嗎？

7.1在確認履行前發(fā)生退款的訂單不具備付款資格

如果訂單在確認履行前被退款，則此訂單將無法獲得付款資格。訂單必須在退款產(chǎn)生前已確認履行才可以獲得付款資格。

商戶可以對此類退款進行申訴。

7.2商戶退款的所有訂單均無法獲得付款資格

若商戶將訂單退款，則商戶將無法獲得該筆訂單的款項。

商戶不可對此類退款進行申訴。

7.3對于缺乏有效或準(zhǔn)確物流跟蹤信息的訂單，商戶需承擔(dān)100%退款責(zé)任

如果訂單的物流跟蹤信息無效、不準(zhǔn)確或缺失，商戶必須承擔(dān)該訂單的100%退款責(zé)任。

如果瑞典路向的訂單產(chǎn)生此類退款，商戶將無法對退款進行申訴。 了解更多

對于其他路向的訂單，商戶可對此類退款進行申訴。

了解更多有關(guān)提供有效物流跟蹤信息的信息

7.4對于在超過5個自然日確認履行的訂單，商戶需承擔(dān)100%

如果確認履行日期為訂單釋放的5個自然日之后，商戶需承擔(dān)該訂單的100%退款責(zé)任。

商戶可以對此類退款進行申訴。

7.5對于確認妥投時間嚴(yán)重延時的訂單，商戶需負責(zé)承擔(dān)100%退款責(zé)任

如果因訂單在釋放給商戶 X 個自然日后未確認妥投而產(chǎn)生退款，商戶需承擔(dān)100%。

商戶可以對此類退款進行申訴。

查看主要目的地國家/地區(qū)的規(guī)定妥投天數(shù) X

7.6對于因尺寸問題而產(chǎn)生的退款，商戶需承擔(dān)100%退款責(zé)任

如果用戶由于尺寸問題而要求退款，商戶需承擔(dān)100%退款責(zé)任。

商戶可以對此類退款進行申訴。

7.7對于商戶參與詐騙活動的訂單，商戶需承擔(dān)100%退款責(zé)任

如果商戶參與詐騙活動或規(guī)避收入分成，其需承擔(dān)欺詐性訂單的100%退款責(zé)任。

商戶可以對此類退款進行申訴。

7Refund Policy

Last updated on July 16, 2020

7.1Orders are not eligible for payment if a refund is issued before the order is confirmed fulfilled

If an order is refunded before the order is confirmed fulfilled, the order is not eligible for payment. To be eligible for payment, the order must be confirmed fulfilled on Wish before the refund occurs.

Merchants are allowed to dispute these refunds.

7.2Any order refunded by the merchant is not eligible for payment

If an order is refunded by the merchant, the merchant will not be paid for the order.

Merchants are not allowed to dispute these refunds.

7.3Merchant is responsible for 100% of any refund on orders without valid or accurate tracking information

If an order has invalid, inaccurate or missing tracking information, the merchant is responsible for 100% of the cost of a refund on that order.

If these refunds are for orders to Sweden, merchants cannot dispute these refunds. Learn more

Otherwise, merchants are allowed to dispute these refunds.

Learn more about providing valid tracking information

7.4Merchant is responsible for 100% of any refund on an order that is confirmed fulfilled after 5 or more calendar days

If the confirmed fulfillment date is 5 calendar days or more after an order’s released time, the merchant is responsible for 100% of the cost of a refund on that order.

Merchants are allowed to dispute these refunds.

7.5Merchant is responsible for 100% of any refund on an order with excessively delayed confirmed delivery

If a refund occurs because an order is not confirmed delivered by X calendar days after the order is released to the merchant, the merchant is responsible for 100% of the cost of the refund.

Merchants are allowed to dispute these refunds.

View X for top destination countries

7.6Merchant is responsible for 100% of any refund due to a size issue

If a refund occurs due to a customer sizing issue, the merchant is responsible for 100% of the cost of the refund.

Merchants are allowed to dispute these refunds.

7.7Merchant is responsible for 100% of any refund on an order where merchant engages in fraudulent activity

If a merchant engages in fraudulent activity or circumvents revenue share, they are responsible for 100% of the cost of any refund on the fraudulent orders.

Merchants are allowed to dispute these refunds.

特別聲明：以上文章內(nèi)容僅代表作者本人觀點，不代表ESG跨境電商觀點或立場。如有關(guān)于作品內(nèi)容、版權(quán)或其它問題請于作品發(fā)表后的30日內(nèi)與ESG跨境電商聯(lián)系。