Wish對于退款率極高的產品，商戶需承擔多少義務？

7.8對于送達時產品已破壞的訂單，商戶需承擔100%退款義務

如果由于產品送達時已破壞而發(fā)生退款，商戶需承擔100%退款義務。

商戶可以對此類退款進行申訴。

7.9對于因產品與產品詳情頁不符而發(fā)生的退款，商戶需承擔100%退款義務

若因用戶收到的產品與產品詳情頁不符而發(fā)生退款，商戶需承擔100%退款義務。

注意：產品圖片應精確展示所售產品。產品圖片和產品描寫的不一致會導致訂單因“產品與產品詳情頁不符”而被退款。

商戶可以對此類退款進行申訴。

7.10如果賬戶被暫停，店鋪需承擔100%退款義務

如果在商戶賬戶暫停期間產生退款，商戶需承擔100%退款義務。

商戶不可對此類退款進行申訴。

7.11對于退款率極高的產品，商戶需承擔100%退款義務

對于每款退款率極高的產品，商戶都會收到相應的違規(guī)通知。商戶需對此類產品的所有訂單承擔100%退款義務，包含今后和追溯到更后一次付款的所有訂單。退款率是指某個時段內退款訂單數與總訂單總數之比。退款率低于5%是可接收的。

依據退款率的高下，產品可能會被Wish移除。未被Wish移除的高退款率產品將會被定期重新評估。若該產品堅持較低的退款率，商戶將無需再依據本政策承擔100%退款義務。

商戶不可對此類退款進行申訴。

了解產品兩級高退款率政策的更多詳情

7.12對于被判定為仿品的產品，商戶需承擔100%退款義務

Wish平臺制止出售仿品。侵占知識產權的產品將被移除，且商戶需承擔相應產品的100%退款義務。

商戶可以在商戶平臺的相應違規(guī)頁面對此類退款進行申訴。

7.13對于送錯地址的產品，商戶需承擔100%退款義務

如果因產品配送至錯誤地址而發(fā)生退款，商戶需承擔100%退款義務。

商戶可以對此類退款進行申訴。

7.14對于任何配送不完全的訂單，商戶需承擔100%退款義務

如果因訂單配送不完全而發(fā)生退款，商戶需承擔100%退款義務。配送不完全訂單是指商戶配送的產品數目不精確或者沒有配送產品的所有部件。

商戶可以對此類退款進行申訴。

wish商戶官網原文詳情：

7.8Merchantisresponsiblefor100%ofanyrefundforitemsarrivingdamaged

Ifarefundoccursbecausetheitemarriveddamaged,themerchantisresponsiblefor100%ofthecostoftherefund.

Merchantsareallowedtodisputetheserefunds.

7.9Merchantisresponsiblefor100%ofanyrefundforitemsnotmatchingthelistings

Ifarefundoccursbecausetheitemreceiveddoesnotmatchtheproductlistingbeingsold,themerchantisresponsiblefor100%ofthecostoftherefund.

Note:Productimagesshouldaccuratelydepicttheproductbeingsold.Contradictionsbetweentheproductimageandproductdescriptioncouldresultinrefundsforitemsnotmatchingthelistings.

Merchantsareallowedtodisputetheserefunds.

7.10Ifanaccountissuspended,thestoreisresponsiblefor100%ofanyrefund

Ifarefundoccurswhilethemerchantaccountissuspended,themerchantisresponsiblefor100%ofthecostoftherefund.

Merchantsarenotallowedtodisputetheserefunds.

7.11Merchantisresponsiblefor100%ofanyrefundforproductswithanextremelyhighrefundratio

Merchantswillreceiveaninfractionforeachproductwithanextremelyhighrefundratio.Themerchantisresponsiblefor100%ofthecostofrefundforallordersfortheproductgoingforwardandretroactivelyuptothelastpayment.Refundratioisthenumberofordersrefundedoverthetotalnumberofordersreceivedduringatimeperiod.Arefundratiooflessthan5%isacceptable.

Dependingontherefundratio,productsmayberemovedfromWish.ProductsthathaveahighrefundratioandarenotremovedfromWisharere-evaluatedperiodically.Iftheproductisfoundtohavealowrefundratio,themerchantwillnolongerberesponsiblefor100%ofrefundsduetothispolicy.

Merchantsarenotallowedtodisputetheserefunds.

LearnabouttheProductTwo-TierHighRefundRatioPolicy

7.12Merchantisresponsiblefor100%ofanyrefundforproductsthataremarkedascounterfeit

SellingcounterfeitproductsisprohibitedonWish.Productsthatinfringeonintellectualpropertyareremovedandmerchantsareresponsiblefor100%ofthecostofrefundsfortheproducts.

MerchantsareallowedtodisputetheserefundsonthecorrespondinginfractionspageinMerchantDashboard.

7.13Merchantisresponsiblefor100%ofanyrefundforitemsthataresenttothewrongaddress

Ifarefundoccursbecausetheitemwassenttothewrongaddress,themerchantisresponsiblefor100%ofthecostoftherefund.

Merchantsareallowedtodisputetheserefunds.

7.14Merchantisresponsiblefor100%ofanyrefundforitemsthatareshippedincompletely

Ifarefundoccursbecausetheordershippedwasincomplete,themerchantisresponsiblefor100%ofthecostoftherefund.Anincompleteorderisanorderwherethemerchantdidnotshipthecorrectquantityofitemsordidnotshipallpartsofanitem.

Merchantsareallowedtodisputetheserefunds.

特別聲明：以上文章內容僅代表作者本人觀點，不代表ESG跨境電商觀點或立場。如有關于作品內容、版權或其它問題請于作品發(fā)表后的30日內與ESG跨境電商聯系。